PRIVACY POLICY

This Privacy Policy describes how Petsmo Brands, Inc. (“we”, “us”, “our” or “Petsmo”) collects, uses, shares and protects personal information when you interact with our Petsmo websites (including Pets911.com), mobile app, emails, social media accounts, and online services (our “Services”), including the following:

  • The Personal Information We Collect
  • How We Use Your Personal Information
  • How We Share Your Personal Information
  • How We Protect and Store Your Personal Information
  • Your Privacy Options
  • Children’s Information
  • Updates to this Privacy Policy
  • Additional Notices
  • California Residents
  • Virginia, Colorado, Utah, and Connecticut Residents
  • Individuals in the EEA, Switzerland, or UK

Please note this Privacy Policy does not apply to non-Petsmo websites or services operating under different policies.

For questions about our privacy practices, contact us at:
[email protected]

Or write to us at:

Petsmo, LLC
1309 Coffeen Ave.
Sheridan, WY 82801

THE PERSONAL INFORMATION WE COLLECT

Depending on your interaction with Petsmo, we may collect:

Information You Provide Directly

  • Contact information (name, email, phone, address)
  • Account information (username, password, profile details)
  • Transactional data (payment history, purchases)
  • Product reviews, surveys, and feedback
  • Ambassador program data (photos, social media links, PayPal info)
  • GPS location (with your consent)

Automatically Collected Information

  • Usage data (pages visited, session duration, activity)
  • Device data (IP address, browser, device type, OS)
  • Location data (if enabled)

From Third Parties

  • Advertising and marketing interaction data
  • Social media profile information (if connected)
  • Subscription data (purchase details, region)

Note: Payment processing is handled by third parties. Petsmo does not store payment card data.

COOKIES & TRACKING TECHNOLOGIES

We use:

  • Cookies
  • Web beacons
  • Tracking pixels

These help us analyze usage and serve ads.

We use services such as:

  • Google Analytics
  • Google Ads
  • Facebook Pixel

You can opt out via:

  • Google Ads Settings
  • Facebook Ad Settings
  • Browser settings

We do not respond to “Do Not Track” signals.

HOW WE USE YOUR PERSONAL INFORMATION

We use your data to:

  • Provide and operate Services
  • Process transactions
  • Provide customer support
  • Analyze performance and usage
  • Send marketing and updates
  • Personalize content and ads
  • Improve products and Services
  • Prevent fraud and enforce policies
  • Comply with legal obligations

We may also use aggregated or anonymized data.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your data:

With Service Providers

  • Hosting, IT, payments, analytics, legal, accounting

With Advertising & Analytics Partners

  • For targeted advertising and performance tracking

With Social Media Platforms

  • If you interact with our content

With Affiliates

  • Within our corporate structure

In Business Transfers

  • Mergers, acquisitions, financing

For Legal Reasons

  • Compliance with law or enforcement of rights

Public Content

  • Reviews or testimonials may be displayed publicly

HOW WE PROTECT AND STORE YOUR DATA

We use:

  • Technical safeguards
  • Administrative controls
  • Physical security measures

However, no system is 100% secure.

Your data may be stored and processed in the United States or other countries.

We retain data only as long as necessary or legally required.

YOUR PRIVACY OPTIONS

Account Information

Update via your Petsmo dashboard

Email Marketing

Unsubscribe via email links

Cookies & Tracking

  • Adjust browser settings
  • Use opt-out tools
  • Manage mobile ad settings

Note: Disabling cookies may affect functionality.

CHILDREN’S INFORMATION

We do not knowingly collect data from children under 16.

If this occurs, contact us at:
[email protected]
and we will delete the data.

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically.
Continued use of Services = acceptance of updates.

ADDITIONAL NOTICES

CALIFORNIA RESIDENTS (CCPA)

California residents have the right to:

  • Access personal data
  • Delete data
  • Correct data
  • Opt out of sale/sharing
  • Limit use of sensitive data

To make a request, email:
[email protected]

We will verify your identity before processing.

You will not be discriminated against for exercising your rights.

DATA CATEGORIES WE COLLECT

Includes:

  • Identifiers (name, email, IP)
  • Commercial data (transactions)
  • Internet activity (browsing behavior)
  • Geolocation (with consent)
  • Inferences (preferences/interests)
  • Sensitive data (login credentials, location)

We do not collect:

  • Biometric data
  • Health data
  • Employment or education data

SALE / SHARING OF DATA

We may share data with:

  • Advertising partners
  • Analytics providers

We do not sell data in the traditional sense, but sharing may qualify under law.

Opt-out:
[email protected]

VIRGINIA, COLORADO, UTAH, CONNECTICUT RESIDENTS

You have rights to:

  • Access
  • Delete
  • Correct
  • Opt out of targeted advertising

Requests:
[email protected]

EEA, SWITZERLAND, UK USERS

Data Transfers

Your data may be transferred outside your country (including the U.S.).

Legal Basis

We process data based on:

  • Contract performance
  • Legitimate interests
  • Legal obligations
  • Consent (where required)

Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • File a complaint

To exercise rights:
[email protected]